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Beyond Surface Research: How Emotional Branding Uncovers the Truth Behind Brand Value Your customers aren’t telling you everything. They’re also not lying. The truth is that humans often do not...
Green Mountain Coffee Roasters enjoyed tremendous growth. From its humble beginnings as a coffee shop in 1981, the business blossomed into an enterprise worth more than $100 million. But serious...
Every brand manager knows the feeling. Monday brings a CFO demanding proof that the brand campaign is moving sales. By Wednesday, the board wants cost reductions. By Friday, the brand...
What is best for human beings? Aristotle spent a lifetime working toward an answer. He found that most of what we pursue, friends, health, and security, is desirable not in...
When Nobel Laureate Richard Thaler gave his students their grades, the average score was a 96. Out of 137, that is. The previous exam had caused an uproar. The average...
It started in a men’s restroom. Not a laboratory. Not a boardroom. A men’s restroom in Amsterdam’s Schiphol Airport. More specifically inside the urinals. Richard Thaler and Cass Sunstein, the...