5 Ways Social and Behavioral Sciences Can Transform Your Marketing
Richard Thaler has news for you: Your brand probably isn’t selling to Spock. A founding father of behavioral economics, Thaler has dedicated his career to documenting the irrational quirks of human psychology (to which the sensible Vulcan hero would be immune). For too long, he argues, economists and executives alike have ignored the impact of […]
Connecting Systems 1 and 2 Thinking: Helping Customers Forge Intuitive Connections with Your Brand
The moment she laid eyes on the kouros, Evelyn Harrison knew something was wrong. Harrison, one of the world’s foremost experts in ancient Grecian art, stood in the basement of the Getty Museum in Los Angeles. Museum officials had brought her here to admire their latest major acquisition: a statue of a nude boy dating […]
Successful Brands Begin with Strong Values
There is a heightened focus today on how to align touch points in every channel to create a powerful and seamless brand experience. However, despite all the talk about marketing and IT converging, Big Data and the like, there is one inescapable fact that must be considered in order to create a truly meaningful omni-channel […]
Why Having a Brand Story is
Your Most Important Asset
St. Lucia has been called the Jewel of the Caribbean, and it is indeed an island that perfectly embodies all the ideals of an island. However, a sparkling location and glorious beaches are only small parts of why The BodyHoliday is one of the most unusual stories in the annals of Caribbean tourism. The hotel’s […]
Building Brand Loyalty:
Start with Customer Communication
Back in the year 2000, during branding’s medieval period, I authored a book called “Emotional Branding.” It was met with reasonable success, probably because it was the first book ever written on the crazy notion that brands are all about feelings rather than mere transactions. Perhaps it was ahead of its time, but to paraphrase […]
Storytelling: The Secret Weapon of Successful Intrapreneurs
I recently attended the Front End of Innovation 2016 Conference in Boston. There were some very thought provoking and compelling keynote speakers. From Alex Clay, author of The Misfit Economy: Lessons in Creativity from Pirates, Hackers, Gangsters and Other Informal Entrepreneurs to Frank Stephenson, Chief Design Officer at McLaren Automotive who talked about the importance biomimicry […]
Shopper-Centric Thinking Begins With Human Empathy
I recently attended the Shopper Marketing Expo in Minneapolis, and was particularly struck by Peter Hoyt’s,comments on the first day. Peter, the Path to Purchase Institute Executive Director and CEO, indicated that we are undergoing a tectonic shift in marketing because of the shopper empowerment revolution. And, as a consequence, product manufacturers can no longer […]
Beware of Shiny New Things
At the recent Hub Live Retail Experience Symposium in New York we heard persistent warnings throughout many of the presentations—do not chase the shiny new thing just because it is the new thing! Retailers certainly need to create digital and omnichannel experiences but not fall for the notion that technology alone will create authentic experiences […]
A Summary of PMRG: Patients. Technology. Behavioral Psychology.
Last year, the PMRG Connect conference focused on helping market researchers become strategic leaders within their organization. This year, they extended the theme by helping those newly minted strategic leaders utilize new technologies and methodologies to uncover rich insight and make critical business decisions in a constrained environment. The Technical Maturity of Healthcare It began […]
WALMART’S 17 RETAIL MOMENTS OF TRUTH
The Path-to-Purchase Institute’s Shopper Marketing Expo was held October 21-23, 2014 in Minneapolis. I had a chance to attend and hear the latest on what’s going on at Walmart from Andy Murray, SVP Creative, who gave a keynote address. In summary, he spoke about Walmart’s definition of shopper marketing, the principles for success, how Walmart […]
Innovation Starts With Empathy
The Heart of Game-Changing Innovation Everyone gets the power and potential of new ideas—but there is precious little research and understanding about how to create consistent processes around generating them. Yet enlightened companies with good innovation track records agree on one critical point—meaningful innovation is fueled by understanding customers’ lives and needs. In The Game Changer, A.G. […]
The Peak Customer Experience
It’s about the experience stupid! Can you imagine someone who works every possible angle to get a date with a special person and then doesn’t bother to shower, shows up late and is in a bad mood all night? That’s just crazy or stupid. But many companies are fine spending millions to attract new customers […]
