The Peak Customer Experience
It’s about the experience stupid! Can you imagine someone who works every possible angle to get a date with a special person and then doesn’t bother to shower, shows up late and is in a bad mood all night? That’s just crazy or stupid. But many companies are fine spending millions to attract new customers […]
Synthesizing Across Platforms, Channels and Partners
Last month, I attended the Shopper Insights in Action Conference at Navy Pier in Chicago. This year’s theme around synthesis to achieve more holistic activation struck a particular cord with me. To accomplish this synergizing of ecosystems including digital and bricks and mortar, presenters agreed you must have the right insights, which means more than […]
FEI: Magic or Models? (Hint: start with WHY)
I thoroughly enjoyed participating in the Front End of Innovation Conference in Boston last month. It was a terrific opportunity to engage with both thought leaders and practitioners and to explore some of the most difficult questions and exciting opportunities around the innovation space. I think we all walked away with more intelligence and empathy—and that’s […]
3 Concepts from ARF RE: THINK
We recently attended the ARF RE:THINK conference in New York City. The conference was well programmed and there were some fantastic speakers. More than I had time to see, despite my desires to see them all. Out of the ideas that are running through my head, the following three stand out as among the most […]
Lessons from Groupon: 3 ways to change how you think about your customers
We’ll spare you any commentary on Groupon’s business model, accounting irregularities or stock market misadventures. But it’s hardly surprising news to hear Founder and CEO Andrew Mason’s tenure has expired faster than a Groupon for a cheap haircut.
A Day in Survey Land
Chris Hoel uses his own experiences as inspiration to explore what motivates respondents to participate in survey based research
Segmentation First Aid
Brandtrust CEO Daryl Travis diagnoses the problems with traditional consumer segmentations and offers an alternate approach based on human universals.
Situations Matter
Leigh Pollock examines her own situations and behavior after reading and reviewing Sam Sommers' book Situations Matter: Understanding How Context Transforms Your World…
The Nature of Responsibility
Did the devil make you do it, or can you blame your brain? Kristen Bishop shares some of the latest research on the brain and responsibility.
Caught, Not Taught
What's the difference between how folks should think about your brand inside and outside of the company? Not very much, if you do it right. Brandtrust CEO Daryl Travis shares some thoughts on internal branding.
The Mind of the Consumer Is Boss
Brandtrust's Shopper Insight Partner, Suzanne Cheves, shares some pointed remarks by former Procter & Gamble CEO, AG Lafley on the importance of getting inside the consumer's mind. Brandtrust agrees!
Conspicuous Conservation
As badging is achieved through consumption, shall we call conspicuous conservation anti-badging? Katie Weber explores the behavior shift from conspicuous consumption to conspicuous conservation.
