CXPA Insight ExchangeMay 15-16, 2019
The CXPA Insight Exchange is the only CX event by members for members and is unlike any other CX event you’ve attended. Whether or not you’re a member of the Customer Experience Professionals Association (CXPA), the 2019 U.S. Insight Exchange is the perfect opportunity to expand your knowledge and your network with more than 400 Customer Experience professionals. Join us May 15-16, in Salt Lake City, Utah, to be exposed to world-class learning and networking with a unique approach to exchange and a focus on innovation.
Join Brandtrust’s CEO, Daryl Travis, during the Show and Tell Sessions for an insightful conversation around utilizing the behavioral sciences to transform the User Experience, Customer Experience and the Human Experience of your brand.
Title: Leveraging Behavioral Science to Increase Your CX Success
Session Description: Research indicates some customer experiences are more emotional—and thus much more important—than others. Identifying and understanding those experiences means CX leaders can focus on the moments that matter most, rather than struggling to improve dozens or hundreds of touchpoints. This Show and Tell will help CX professionals understand how they can play a more vital role in elevating a brand’s assets and marketing efforts. Learn how social and behavioral science can inform and transform the User Experience, Customer Experience and the Human Experience of any brand.
May 15-16, 2019 | Salt Lake City, UT