Andy
Akester
Researcher
"I love that I get to step into people's stories."
Kristian
Aloma
Senior Consultant
"We recognize the weight our clients carry on their shoulders. Their entire organization expects them to bring back customer insights that are both enlightening and actionable, so there’s nothing more exciting than seeing our clients as they internalize emotional insights and translate them into powerful new communication platforms, tactics and programs."
Rebeca
Arbona
Partner
"We’re able to apply very effective, cutting edge techniques for uncovering deep, emotional insights. It’s usually only when you get to that very deep level that you learn things your competitors don’t already know. That’s when you can find nuggets that are leveraged by a smart marketer into a competitive advantage."
Mary
Aviles
Researcher
"Every organization has room to improve their customer experiences,” Mary states. “The objective is to establish a deeper relationship with customers than the competition by taking the time to know customers and then to harness that knowledge across the organization."
Stephanie
Barkow
Senior Consultant
"The wonderful thing about Brandtrust is that I get to help clients learn about the core issues that really differentiate their business in the marketplace, and then figure out how to leverage those key attributes in ways both big and small that will drive their success."
Sandra
Bauman, Ph.D.
Quantitative Research Partner
"Sandra brings a great deal of passion to every aspect of life, and that is certainly true of her approach to work."
Kristen
Bishop
Associate Consultant
"I love the open and friendly atmosphere at Brandtrust."
Dan
Bryan
Researcher
"I'm an equal mix of 'why' and 'how,' always eager to understand the deeper reasons behind things, while at the same time equally interested in their practical implications. The most rewarding part of working at Brandtrust has been having an outlet for that passion to find insights, grounded in the reality of using those insights to make businesses more successful."
Meghan
Bryan
Client Relations Consultant
"I feel so privileged to interact with some of the most iconic brands in the world and help them recognize and then leverage the emotional undercurrents to everything they do and say. It’s a great process to watch a brand begin to understand its own story and then learn how to tell it in a meaningful way."
Gillian
Carter
Client Development Specialist
"...if you stop and think about the impact we’ve made on companies around the world, you realize how extraordinary Brandtrust is."
Suzanne
Cheves
Partner, Shopper Insight
"I'm excited to be rethinking shopper insights...our fresh approach reveals deeper motivations for shoppers of all kinds."
Jonathan
Cook
Researcher
"When a person purchases one brand over another,” Jonathan suggests, “the decision is made more based on an idea of the product than the actual reality of the product. They’re buying the specific promise of what the brand is going to do for them, as much as the practical benefit of the product itself."
Jenny
Forsman
Designer
"Because of the mature people and how my position is ever changing, there are never two days that are the same, and I love how that helps me—and our clients—to grow."
R Douglas
Grant
Managing Partner
"I am probably best known as the guy who is always rethinking the way something can be done. At heart, I'm an innovator and a process improvement guy—always looking for the smartest thing to do."
Valerie
Hansen
Business Development Coordinator, Executive Operations
"I really enjoy the creative atmosphere at Brandtrust. Ideas are welcomed and encouraged."
Dave
Healing
Research Consultant/Researcher
"I love being a part of the process of listening to people's stories and experiences and discerning a common narrative that can help corporations and organizations live out their mission with excellence and focus. That is an incredible honor."
Chris
Hoel
Business Development Coordinator, Lead Generation
"I enjoy the diversity of backgrounds and the different ideas everyone brings to the table. "
Audrey
Holocher
Researcher
"Listening, observing and asking the right questions is key to being able to pick up subtle cues of respondents. It’s through careful attention to verbal and nonverbal signals that helps create rapport and trust."
Janalyn
Hubbell
Researcher
"It's most rewarding to me to see how the Emotional Inquiry process really just makes sense. Coming from the world of advertising and design, it's just fantastic to see how this kind of research supports and informs the work that design firms and advertising agencies can and should be doing.
"
Monica
Jamouneau
Associate Consultant
"The best part about Brandtrust is the people you get to work with."
Ed
Jimenez
Creative Director
"The thing I value most about working at Brandtrust is the trust itself. You’re given the room here, the trust, to be able to express yourself creatively. It fits me well."
Alyssa
Kearney
Strategic Consultant
"I have often been told I’m like a detective because of the amount of questions I ask, so being able to work for a company that’s all about unlocking the secrets of the consumer mind is incredibly rewarding."
Erin
Kelly
Director, Business Development
"It’s incredibly rewarding to introduce some of the brightest minds in marketing to new approaches for solving complex challenges."
Christian
Lauffer
Senior Consultant
"Brandtrust really recognizes the difference between consumer demographics and actual people," says Christian. "It’s not about understanding the '18-24 demographic,' it’s about the emotions that drive an actual person's decisions. "
Kate
Lee
Senior Consultant
"The most rewarding part of my job is helping my clients get to that moment of clarity—when they understand exactly how new insights can apply to their business," says Kate. "It’s a translation process, navigating together through research and analysis, to a place that will truly redefine the way they serve their customers. "
Stephan
Leman
Consultant
"I love the chance to be exposed to so many different industries, companies, and brands. I’ve always been the kind of person who wants to know something about everything, and I try to be as informed as possible."
Lacey
Mason
Senior Consultant
"My goal is always to help clients discover new ways of seeing consumer drivers to achieve critical competitive advantage."
Leigh
Pollock
Associate Consultant
"At Brandtrust, we all have a shared passion to help our clients and each other; that makes it feel like a family."
Nicole
Potoshnick
Researcher
"Almost like a detective hunting for clues, each interview shapes a bit more of the terrain of the subject that we are studying."
Tania
Rodamilans
Senior Consultant
"What's really exciting about our process is that we get our clients to take off their business hats and really connect with what is driving the consumer," says Tania. "It's highly emotional and it's also just simply fun to help our clients get to that moment of clarity and understanding."
Beth
Setty
Controller
"Beth brings a great deal of passion to every aspect of life, and that is certainly true of her approach to work."
Diane
Sheehan
Researcher
"My client work requires an ability to communicate with members of all levels within an organization and the ability to determine the necessary course of action by asking the right questions, observing, and listening to people. I am delighted to partner with Brandtrust as they use the same approaches to helping their client organizations succeed."
Carmie
Stornello
Partner
"A well-managed process only works when it also enables the ideas to flow. Brandtrust has a uniquely collaborative process to ensure just that. We work together with the client to apply key customer insights, so that in the end, the customers and the brand both end up on top."
Katie
Suib
Senior Consultant
"Brandtrust helps companies grow into better organizations. Clients walk away from Brandtrust projects with a focus on what’s important: how to keep their promises and make consumers and employees feel good. How can you argue with that?"
Kate
Toland
Associate Consultant
"Brandtrust is an atmosphere that recognizes and celebrates its employees for the individuals that we are."
Daryl
Travis
Founder and CEO
"Most research discloses what happens; however, it often fails to reveal why it happens or the underlying emotional drivers that are critical in creating an effective strategy.
We're all avid thinkers here at Brandtrust. There's a genuine curiosity, a persistent desire to discover deeper insights, that we all share in common."
Kristin
Warner
Researcher
"Brandtrust is a challenging, multifaceted environment where I can contribute my skills and background, and, at the same time, learn and grow from others while developing unique insights that help clients."
Katie
Weber
Client Development Specialist
"We work with such a vast array of fascinating clients. And because of that, we all work so hard here and enjoy it immensely, because every last one of us is learning something new every day."
Sarah
Westrom
Senior Consultant
"It’s critical for customers to understand that their employees are their most important asset. They’re the stewards of the brand.
My goal is to see the project through to the desired results, while making the process invigorating and enjoyable for the client."
Latoya
York
Researcher
"I’ve always been an advocate of ‘digging a little deeper,' and it’s a thrill to work with people who share that passion."